Terms & Conditions
The terms and conditions set out below apply to all bookings made through this website for the Manor House Country Hotel. We have issued specific terms and conditions for our vouchers which you will find by scrolling down this page.
All prices shown online are per room per night (unless otherwise stated). Prices are subject to Value Added Tax at the current rate and local tourism levies, if applicable.
Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. For the avoidance of doubt, prices do not include any incidental charges, which you may incur during your stay (including, for example, in respect of your use of the hotel's bar and mini-bar facilities and the costs of external telephone calls from your room). Such charges will be payable by you on your departure and, in the event that you fail to pay any such incidental charges, it is a condition of your contract with us that you irrevocably authorise us to debit your credit or debit card (see 'Deposits and Pre-payments' below) for the amount of any shortfall.
The prices shown online are not valid in conjunction with any other offer and until you have received your confirmation number.
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods.
Children under the age of 4 can stay free of charge although meals may be charged separately when sharing a room with two paying adults where a suitable room is available. Children from the ages of 4 to 12 will be charged a £25 supplement per child per night for bed & breakfast, meals are charged at menu prices. Availability of suitable rooms is limited and portable beds may need to be used where such accommodation is sought. The hotel concerned will determine whether a room is suitable for the purpose of this offer. We do offer child friendly menus and these are charged as taken.
Guest with impaired mobility
We endeavor to offer the same high quality facilities to our less able bodied guests. Where possible, special facilities include wheelchair adapted bathrooms, ramps and lifts in public areas. Guides dogs are welcome in all our hotels. Please check with your chosen hotel if you have any special requirements. We will do our best to accommodate your wishes.
For information on parking availability and charges, please contact the hotel directly.
Arrival and departure
Hotel rooms are available from 4 pm on the day of arrival. Rooms must be vacated by 12 noon on the day of departure unless otherwise sanctioned at the discretion of the hotel manager.
Health, leisure and beauty
Our leisure facilities are free for guests. Please check the availability and range of facilities at the hotel when making your booking. A charge will be made for the use of certain facilities such as beauty treatments. Your use of such facilities is subject to any particular terms and conditions applying at the hotel at which you have placed your booking. Age restrictions may apply to certain facilities and details of these are available from your chosen hotel.
We have specific terms and conditions, relating to our Manor Leisure Membership which can be obtained on enquiry with our leisure centre team.
Credit Card Policy
A valid Credit Card must be presented at Check-in. The name on the credit card must be the same name as the reservation.
If you fail to present a valid credit card at check-in in the same name as the reservation, the hotel reserves the right not to honour your reservation.
Balance of monies outstanding
On arrival, you will be asked to produce a valid credit card for the hotel to take a pre-authorisation. We accept all major credit cards, including MasterCard, Visa and American Express. Alternatively, payment can be made by cheque supported by a current cheque guarantee card. We do not accept cheques drawn from an overseas bank account.
Cancellations and amendments
We are delighted to invite you to check in and check out at any time on the day of your arrival after 4 pm and for departure up to 12 noon.
The reservation is guaranteed for late arrival. Should you need to cancel the reservation then please let us know up to 72 hours prior to the day of arrival to avoid a cancellation charge of one night's accommodation charge. In the case of a non-arrival, a charge of one night's accommodation will be made.
Whilst every effort is made to fulfill any particular requests which you may have in relation to your stay with us, we cannot, unfortunately, guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with us; or
- cancel your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation). For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any online booking.
Voucher Terms and Conditions
Manor House Country Hotel Vouchers are a great gift idea. Please note our terms when purchasing vouchers.
- Manor House Gift Vouchers are non-refundable and valid for twelve months from the date of issue.
- Manor House Gift Vouchers are valid against accommodation, drinks, dining or spa experiences.
- Please note that Manor House Gift Vouchers are not valid against weddings and events.
- Dining Gift Vouchers are non-transferable, non-refundable and valid for 12 months from the date of issue.
- Spa Sanctuary Gift Vouchers are valid for use in Spa Sanctuary for 12 months from the date of issue
Complaints or Comments
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately. Problems that cannot be resolved there and then should be notified in writing to General Manager, The Manor House Country Hotel, Killadeas, Enniskillen, BT94 1NY
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.
Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:
- there is no breach of a legal duty owed to you by us or by our employees or agents;
- such loss or damage is not a reasonably foreseeable result of any such breach;
- any increase in loss or damage resulting from breach by you of any term of our contract;
- any loss is in excess of three times the fee payable in respect of your stay.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
These terms and conditions shall be governed by English law and the English courts shall have jurisdiction over any matter arising out of or in connection with them.